Professionalism – Do Your Customers Believe You Have It?
By M. Dana Baldwin When you meet with your customers and prospects, you want to be perceived as a professional in your field. What does it take to garner this respect? Broadly speaking, you need to be trusted for your knowledge, ethics and quality performance. One of the first things you should be sure of […]Continue reading
Systems Thinking in Strategic Planning
One of the most useful tools for good strategy analysis is systems thinking. Some people think this means you have to treat your business like a computer program, but really it’s simply a way to think through all of the connections that affect your business and how it both operates and competes in the marketplace. […]Continue reading