Building Customer Preference

Customer preference is the currency that most of us in business seek.  But what do we know about customer preferences – and how can we manage them, strategically?  Most of us have a real blind spot when it comes to actually thinking like a customer and finding ways to...

Can You Turn Your Threats into Opportunities? By Looking at the Glass Half Full You May Find Significant Growth While your Competition Is Spending Time Mitigating the Threat

Events threaten us strategically for three reasons:  They threaten our customers, they threaten displacement of our products or services, or they threaten our competitive position.  Each of these types of threats contains an opportunity for innovation hidden within....

Lead your Industry in the BIG Things

Leadership is a double-edged sword.  On the plus side, leadership in your industry means that every possible competitor will have to play catch-up with any strategic choices you make – you will be defining the game of strategic competition, and this can lead to...