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Category Archives for "Author: Denise Harrison"

Are Your Goals Causing Bad Behavior?

By Denise Harrison Wells Fargo continues to reel from its fraudulent practice of opening accounts for consumers – unbeknownst to the consumer.  To meet their cross-selling goals, individuals at the bank took to opening accounts to make their quota.  Even the homeless were enrolled in fee accruing products. What happened? Unreachable goals and reports of […]

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Book Review: Value Migration How to Think Several Moves Ahead of the Competition

By Denise A. Harrison Note: This article was previously published in Compass Points in October 1998. Book Review: Value Migration How to Think Several Moves Ahead of the Competition by Adrian J. Slywotzky Harvard Business School Press, 1996 – 310 pages How can we anticipate paradigm shifts in our industry? How can we anticipate new forms […]

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Setting the Tone from the Top: Safety and Operational Excellence

By Denise Harrison  “How do you balance worker safety and overall production goals?”, asked an audience member at the CEG SMART Manufacturing Conference. Dennis A. Muilenburg, Boeing CEO, answered without hesitation, “We work safely before we think about production.” This answer reminded me of former Alcoa CEO, Paul O’Neill, just after he had taken the […]

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Sony: Results are in – Sony’s Strategy Results in Record Profit

By Denise Harrison In 2014, Kazuo Hirai, Sony CEO, sought to rekindle the firm’s creativity.   In the 20​th ​ century Sony had a market leadership position in several segments of the consumer electronics industry. For example, its Sony Walkman® exemplified Sony’s ability to harness its technical expertise, providing consumers with easy-to-use electronic devices.  But by […]

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Over 70% of Executives Surveyed Agree: Strategic Planning Efforts Lack a Systematic Approach

By Denise Harrison Many senior executives struggle to define a consistent approach to strategic planning.  How does it all fit together?  What information is necessary?  How do we prevent the process from becoming analysis/paralysis? Executives want a consistent process that: Looks systematically at external factors that influence the organization Evaluates internal strengths, weaknesses and competitive […]

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