Customers’ Dimensions of Value

Customers’ dimensions of value may be very different from ours Customers don’t look at us – or our products and services – in the same way we do.  When we look at what we do, we see the effort, the difficulty, and the risk we put into everything.  The sum of the...

When Strategies Go Bad – Part 4 – Tyco

By Dana Baldwin, Senior Consultant Note: This post is a part of a series taken from Dana Baldwin’s article When Strategies Go Bad previously published in Compass Points in April 2004.  In Part 1, we introduced the series and discussed what happened with IBM.  In...