by Robert Bradford | Jul 8, 2016 | Competitive Strategy
By Robert W. Bradford, President & CEO Over the years, I’ve encountered dozens of companies that seem to be caught in a trap of their own making. It’s the result of doing whatever it takes to satisfy customers that, in the end, will buy from the supplier who...
by Denise Harrison | Jul 1, 2016 | Competitive Strategy
Denise Harrison Note: This article is part of a series taken from Denise Harrison’s article March to a Different Drummer originally published in Compass Points in August 2002. Although this article was written in 2002, this discussion is timeless. “Get...
by Robert Bradford | Jun 24, 2016 | Strategy Implementation
We are discussing the root causes of poor implementation in a series of posts. Part 5 covers the fifth root cause of poor implementation. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to...
by Robert Bradford | Jun 17, 2016 | Strategy Implementation
By Robert W. Bradford, President & CEO Note: This article was originally posted in Compass Points in May 2006. We are discussing the root causes of poor implementation in a series of posts. Part 4 covers the fourth root cause of poor implementation. Managers...
by Denise Harrison | Jun 10, 2016 | Competitive Strategy
By Denise Harrison Over the years CVS has transitioned its business from a traditional drug store format to become more of a health care company. Why? Some trends indicated that more profitability came from its sale of prescription drugs, so a focus on health care...
by Robert Bradford | Jun 3, 2016 | Strategy Implementation
By Robert W. Bradford, President & CEO Note: This article was originally posted in Compass Points in May 2006. We are discussing the root causes of poor implementation in a series of posts. Part 3 covers the third root cause of poor implementation. The...
by Robert Bradford | May 27, 2016 | Strategy Implementation
By Robert W. Bradford, President & CEO Note: This article was originally posted in Compass Points in May 2006. We are discussing the root causes of poor implementation in a series of posts. Part 2 covers the second root cause of poor implementation. The...
by Dana Baldwin | May 21, 2016 | Strategic Planning
By M. Dana Baldwin, Senior Consultant How often have you gone into a store or a restaurant, called a service department on the phone, emailed a customer service unit of a company, and had anything but outstanding customer service results? All too often, customer...
by Robert Bradford | May 13, 2016 | Strategy Implementation
Note: This article was originally posted in Compass Points in May 2006. Part 1 introduces the article and the first root cause of poor implementation. In our strategic planning work, we often work with companies who have tried strategic planning before. Almost...
by Robert Bradford | May 6, 2016 | Strategic Thinking
One of my favorite parts of my work is speaking at conventions. Interestingly, I’ve noticed far more interest in hearing about strategic thinking than strategic planning in the past few years. While this trend is likely because most people are doing strategic...
by Robert Bradford | Apr 28, 2016 | Strategic Planning
Today we have a guest post by Seanlai, Proclivities Founder. Please see below: Sometimes you’re just out of ideas. It’s not a matter of desire — you want your company to scale, you’ve done it before. But now, what used to work isn’t working and you’re getting...
by Denise Harrison | Apr 22, 2016 | Strategic Planning
By Denise Harrison, Senior Consultant “Follow the plan; don’t get distracted by seemingly large opportunities,” replied one CEO when asked the question “What was one key lesson learned from following a systematic approach to strategic planning?” How did he...
