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The Power of “Both…And” Thinking
Thomas E. Ambler, Senior Consultant, Center for Simplified Strategic Planning, Inc. Note: This article was previously published in Compass Points in February 2006 In a previous article I dealt with the strategic impact of the “Golden Rule” approach to business. Here I want to consider an important facet of the “Golden Rule” approach, the power of […]Continue reading
By M. Dana Baldwin, Senior Consultant Note: This article was previously published in Compass Points March 2006. Why is focus so important to success in our businesses? We’ve all heard of the person who wanted to clean off his desk, and couldn’t imagine why it wasn’t done by the end of the day. When he began […]Continue reading
Strategic Planning: Are Your Decisions Based on Facts or Opinions?
By Denise Harrison, Senior Consultant Many people return from a strategic planning retreat frustrated, often asking: Were we really concentrating on what is important or were we focusing on what was “top of mind”? Did we make the right decisions or were we swayed by the most persuasive person? A Better Way to Make Decisions: […]Continue reading
How Engaged are You as a Leader?
By M. Dana Baldwin, Senior Consultant Many people, including yours truly, have written extensively on the value of increasing employee engagement. There are many good reasons to do so. Included are: Better attitudes, better involvement in the success of the company or organization, higher productivity, better quality, lower scrap or rejects, better profitability, higher levels […]Continue reading
Who Are You? Win with Stories
By Thomas E. Ambler, Senior Consultant This article was previously published in Compass Points September 2007 What stories do you find yourself repeatedly telling people inside and outside your walls to illustrate “who you are” and what values are key to your organization’s success? Why do you do that? I’ll tell you why. You recognize […]Continue reading
Customer Loyalty — Is it Your Company’s Priority?
By M. Dana Baldwin, Senior Consultant This article was previously published in Compass Points in November 2007 Most companies advertise their loyalty to their customers, but how many really are as loyal as they profess to be? What specific actions have they committed to which will build true customer loyalty? How is customer loyalty really measured? Where […]Continue reading