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How Engaged are You as a Leader?

By M. Dana Baldwin, Senior Consultant Many people, including yours truly, have written extensively on the value of increasing employee engagement.  There are many good reasons to do so.  Included are: Better attitudes, better involvement in the success of the company or organization, higher productivity, better quality, lower scrap or rejects, better profitability, higher levels […]

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Who Are You? Win with Stories

By Thomas E. Ambler, Senior Consultant This article was previously published in Compass Points September 2007 What stories do you find yourself repeatedly telling people inside and outside your walls to illustrate “who you are” and what values are key to your organization’s success? Why do you do that? I’ll tell you why. You recognize […]

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Customer Loyalty — Is it Your Company’s Priority?

By M. Dana Baldwin, Senior Consultant This article was previously published in Compass Points in November 2007 Most companies advertise their loyalty to their customers, but how many really are as loyal as they profess to be? What specific actions have they committed to which will build true customer loyalty? How is customer loyalty really measured? Where […]

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Kodak’s Big Bet: “To Be or Not To Be”

By Thomas E. Ambler, Senior Consultant Reprinted from Course & Direction May 2007 Since the millennium Eastman Kodak Co. has been under attack by a Killer App known as Digital Imaging. In the last several years it has suffered the loss of much of its historical core business (as much as 20% per year) and […]

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Are you frustrated by the lack of results in your strategic planning efforts?

We are interested in your thoughts: Why doesn’t your strategic planning process work? – please take our confidential survey by clicking on: https://www.surveymonkey.com/s/9RHF6PS Many CEOs would like to make their strategic planning process more effective – what areas would you like to enhance? Are you frustrated by the laundry lists without priorities? How do you decide […]

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Etsy: Can a company outgrow its Niche?

by Margaret Lawrence Etsy is often described as the “world’s largest flea market”. Since its beginnings in 2005, the company has created a vibrant on-line community of buyers and sellers of “handmade” and vintage items as well as craft supplies, it’s the online home for hobbyists who want to operate on a small scale. Etsy’s […]

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