Building Customer Preference

Customer preference is the currency that most of us in business seek.  But what do we know about customer preferences – and how can we manage them, strategically?  Most of us have a real blind spot when it comes to actually thinking like a customer and finding ways to...

TEAM-BUILDING A GREAT STRATEGY OR FLUFF?

By M. Dana Baldwin, Senior Consultant Experts estimate that American industry could improve its bottom line results by about $350 billion per year by getting everyone to truly buy in to the mission and culture of their companies. While the absolute number could be...

Can You Turn Your Threats into Opportunities? By Looking at the Glass Half Full You May Find Significant Growth While your Competition Is Spending Time Mitigating the Threat

Events threaten us strategically for three reasons:  They threaten our customers, they threaten displacement of our products or services, or they threaten our competitive position.  Each of these types of threats contains an opportunity for innovation hidden within....

STRATEGIES FOR EFFECTIVE B2B SELLING

by M. Dana Baldwin, Senior Consultant Are you meeting your customer where your customer is looking?  Customers are changing the way they look for goods and services.  Yes, the traditional way of selling still is important and necessary for most business to business...

What Makes a Good Action Plan?

by Robert W. Bradford, President & CEO Looking over action plans with a client this week, I was struck by a comment one of the team members made.  “Some of our action plans” he said, ” have delivered great results, and improvements to our top...